Right of Withdrawal
Consumers have the right to withdraw from a contract concluded with repack much e.U. within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the day
- on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods (in the case of delivery in one shipment),
- or, in the case of several goods ordered in a single order and delivered separately: on which the customer or a third party named by the customer has taken possession of the last item.
To exercise the right of withdrawal, the customer must inform repack much e.U., Kreuttalstraße 4, 2123 Unterolberndorf, Austria, E-Mail: office@repackmuch.at, Phone: +43 699 107 52 528 by means of a clear declaration (e.g., a letter sent by post or email) of their decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient that the notification regarding the exercise of the right of withdrawal is sent before the withdrawal period has expired.
Consequences of Withdrawal
If the customer withdraws from this contract, repack much e.U. will reimburse all payments received from the customer, including delivery costs (with the exception of any additional costs resulting from the customer choosing a type of delivery other than the least expensive standard delivery offered), without undue delay and no later than fourteen days from the day on which the notice of withdrawal was received.
Including delivery costs – provided that the goods have not yet been dispatched. If the goods are already with the customer, the customer shall bear the delivery costs for sending and returning the goods.
Repayment will be made using the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise. Under no circumstances will the customer be charged any fees for the repayment of the price of the goods.
repack much e.U. may withhold the refund until the goods have been received back or the customer has provided proof that the goods have been returned, whichever is earlier.
The customer must return the goods without undue delay and in any event no later than fourteen days from the day on which they notify repack much e.U. of the withdrawal from the contract. The goods must be returned to the following address:
repack much e.U.
Dassanowskyweg 16a
1220 Vienna
Austria
The deadline is met if the goods are dispatched before the fourteen-day period has expired.
Return Form
For every order, the system automatically provides a pre-filled return form as a PDF in the customer’s account. This can be downloaded by the customer under “My Orders” in their user account.
The return reason can be added manually, either handwritten or digitally. To support internal processing, the following return reasons are available for selection:
- Item arrived damaged
- Part of the delivery is missing
- Wrong item delivered
- Item does not meet my expectations
- Item ordered twice
Providing a return reason is voluntary and is used solely for internal quality improvement purposes.
Further details about returns and exceptions can be found on the Right of Withdrawal information page.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the customer is decisive or which are clearly tailored to the personal needs of the customer,
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded,
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and send it back.)
To: repack much e.U.
Kreuttalstraße 4
2123 Unterolberndorf
Email: office@repackmuch.at
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (*):
Ordered on () / received on ():
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if sent on paper):
Date:
(*) Delete as applicable.